Edmunds' Roses Company Policies
Edmunds' Roses respects the privacy of every individual who shops with us, mail-order and internet alike.
We save personally-identifiable information, such as your name, address and telephone number, from our website only when visitors sign up for an account, place an order, or request a catalog. If you place an order, either through guest or account checkout, we save your order information for several years in our internal computer system. We do not store credit card information.
If you place an order or request a catalog, we occasionally share those names and addresses with reputable third parties whose products might be of interest to you. If you do not want us to share your name, please call or contact us with your name, mailing address, and telephone number to our customer service representatives and request that we not share your name.
We never share or sell email addresses or phone numbers.
When you place an order online, your credit card information is encrypted, keeping it safe and confidential.
At this time, only customers who have purchased items online, through their registered account, are allowed to rate and review products. All reviews go through an approval process before being posted on the website. Any reviews containing inappropriate language or content will not be approved.
We will deliver dormant, top-grade, true-to-name roses. We guarantee they will grow and bloom the first season providing our recommended planting instructions included with every order are followed. A credit voucher will be issued for any rose purchased and planted in late winter and early spring 2020 that fails to grow, provided we are notified by August 1, 2020. Sale items will only be issued a credit voucher for the purchase price. In no case will we be liable for any amount greater than the purchase price.
Gardening Aids and Hardware products are satisfaction guaranteed against material and workmanship defects. If not fully satisfied, the product may be returned for a replacement or refund.
Shipping charges are not refundable.
Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.