Edmunds Roses Guarantee
We want you to be 100% satisfied with every item that you purchased from Edmunds' roses.
If you have a problem with your order, we ask that you please contact us and return it to us at the following address, or feel free to give us a call at 800.347.7609.
CUSTOMER SERVICE DEPT.
335 South High Street
Randolph, WI 53956
We will deliver dormant, top-grade, true-to-name roses. We guarantee our roses will grow and thrive the first season providing our recommended planting instructions (included with every order) are followed and the roses are planted within the optimal time for customer's growing zone. A credit voucher will be issued for any rose purchased and planted in late winter and early spring that fails to grow, provided we are notified within 90 days of shipment receipt. Sale items will only be issued a credit voucher for the purchase price. With acceptance of shipment, customer assumes responsibility for notifying customer service within 72 hours of any perceived issues or problems. We reserve the right to request good representative photos of the plants or products in question, or the possible return of any product deemed unsatisfactory prior to approval of any adjustments. This guarantee may be considered null and void if roses are purchased and planted past the optimal planting time for the customer's growing zone or customer fails to follow our provided instructions. We do not guarantee against loss due to local seasonal weather conditions, neglect, disease, or damage from insect or animal pests, as these conditions are outside of our control. In no case will we be liable for any amount greater than the purchase price.
Gardening Aids and Hardware products are satisfaction guaranteed against material and workmanship defects. If not fully satisfied, the product may be returned for a replacement or refund.
Shipping charges are not refundable.
Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.
**IF YOU NEED HELP WITH YOUR ROSES...contact us as soon as a problem is noticed. We aim to provide our customers with the highest level of horticultural support, advice, and assistance to help them be successful with their new roses. We can be emailed at firstname.lastname@example.org, called at 800.347.7609, or contacted through Facebook Messenger or Instagram Direct Message.